Refund policy
At Home Nordics, we want you to be completely happy with your purchase. If something does not feel right, we are here to make the return simple. Please read our policy below.
Our return window
You have 30 days from the day you receive your order to request a return. This applies to every country we ship to and goes beyond the 14-day cancellation right that customers in the United Kingdom and the European Union have by law.
Item condition
To be accepted, items must be unused, in new condition, and returned with all original packaging. Returns that show signs of wear, use, alterations, or damage beyond normal handling may be refused at our discretion.
Return shipping fee
A prepaid return label is included in your package. When you use it, a flat return shipping fee is deducted from your refund: $9.99 for orders shipped to the United States, £7.99 for the United Kingdom and 9,99 € for France. There is no restocking fee, and returns of defective, damaged or incorrect items are always free.
How to return your order
Starting a return is simple. Send an email to hello@homenordics.com with your order number and the reason for the return, and we will guide you through every step and give you the return address. Customers in the United Kingdom and France also have a statutory 14-day right to cancel; an email to us is enough to use it.
Damaged or incorrect items
If your item arrives defective, damaged, or incorrect, contact us immediately at hello@homenordics.com with your order number and a photo of the damage. We will arrange a free return and a replacement or refund, whichever you prefer. Your statutory rights, including the legal guarantee of conformity in the United Kingdom and France, are not affected by this policy.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and then place a new order for the item you want. That way, you receive your new item as quickly as possible.
Refund processing
Once your return has been received and inspected, your refund is processed within 10 days to the original payment method, in the currency you paid in. Keep in mind that your bank or payment provider may need a few extra days before the amount appears in your account.
Contact
Store name: Home Nordics
Email: hello@homenordics.com
Phone: +44 7466 892230
Home Nordics is operated by LAYAL GROUP LTD (Company no. 16584632), 25 Tompstone Rd, West Bromwich B71 3SN, United Kingdom.